Frequently asked questions habitaclia.com
There follows a list of the most frequent questions and answers with respect to the use of our portal habitaclia.com. Click on the questions to be able to see the answer.
Do you have any doubts over advertising properties as an individual?
Do you have any doubts over habitaclia.com?
Do you have problems with your user registry?
Do you have any doubts over the published ads?
Do you have problems with the mails you receive?
How can I publish an advertisement as an individual?
If you are an individual, you can publish your ad of a property on sale or for rental or both options at the same time entirely free.
Your ad will be seen by thousands of visitors looking for properties.
To publish your ad, you must register as a user in our portal, you just need to create an account.
Click on the violet button at the top right of the portal.
Click on the button "Start now" and add your basic data, general details and photographs of the property (30 images). Remember: The images cannot include logos, supperimposed texts or watermarks. Click on "Publish the Ad".
The ad is now recorded and is pending authorisation in a process which might last between 24 and 72 hours. You will receive an e-mail indicating whether the property has been validated.
How can I change my advertisement?
You can change any details of your advertisement through your private area, click on the following link:
Once inside, from My Account, click on "Modify my advertisement".
In the menu on the left, press "Change Data". Remember that depending on the modifications you make, it is possible that your ad might go into the validation process.
From this same point you can also organise the photographs, renew the ad or delete it.
How can I add the exact address of my ad?
From My Account, choose the option "Change my ad".
In the top left corner you will find an informative area with the text “If you want, you can re-enter the address”. Click on this link.
Enter your property address in the "Address" field. You only need to write the name of the street. In the next box, enter the number of the property. If the street is not numeric, write "s/n".
Click on “Continue and publish”
A window with a map showing the location of your property will open. If the spot is not really where it should be, you can move it to the correct position by clicking over it and dragging it to the correct position. You can also change the zoom level or focus the cursor.
Click on the "Save and next" button, and on the next screen, click the button "Save".
Where can I see the queries for my ad?
You can consult the queries for your ad from your private area. On the main page of your account, you will see the summary of the ad.(Sequence of user actions to see queries)
Click on the link "You have X Queries" which you will find above the "Manage my ad" button.
You will access the queries page where you can see information about the people who are interested in the ad. Click on "See query" to view the message.
What does "my ad is pending confirmation" mean?
Before approving the hanging or modification of an advertisement (adding photos, data, etc.) we validate the data of the properties in order to make sure that they can be published. This process can take between 24 and 72 hours.
Meanwhile, you can continue to add information and photos to your advertisement. Recommendations to improve the positioning of your property: enter as much information and as many photographs as possible to give your advertisement more quality and more contacts. Try to make sure the photographs are clear, light and add a title that describes the space and location (e.g. room with a view of the main street). Avoid writing observations in capitals as this has been seen to be slower to read.
Why has the publication of my ad been turned down?
Before publishing any ad, we make sure the details are correct and can be published on the portal. This process can take between 24 and 72 hours.
At the end, you will receive an e-mail where we will tell you whether the property has been validated and is being published on the portal, or otherwise, an e-mail in which we explain the reason why we have failed to validate your ad.
How can I make my ad more attractive?
We offer you some advice to make your ad more attractive:
Enter as much information and as many photos as you can, your ad will have more quality and more contacts.
Try to make sure the photos are clear and light and add a title to describe the space and its location.
E.g. Room with a view of the main street.
Complete the Highlight field of your add. You must highlight the most outstanding feature of the building.
E.g. "Car park included"; "Totally refurbished".
Avoid writing the observations in capitals as it has been demonstrated that these take more time to read.
Confirm your telephone, remember that confirmed telephones produce more confidence amongst those interested in your ad.
What must the images in my advertisement be like?
Images are the best possible presentation of the property. The users will have great expectations at the published images as they produce a better idea of what the dwelling is like.
The photographs must be clear, light and it is recommended that a title should be added to describe the space and location.
We do not admit images which include logos, superimposed texts, watermarks and/or compositions of several photographs.
How can I locate my property? How can I see my ad?
After passing the validation carried out by habitaclia.com, an advertisement code will be assigned to enable you to locate your property.
You will receive the code in the publication validation e-mail and you can also see it if you enter your account.
What do I put in the headline field of my ad?
When you enter the general details for the property, there is a field called headline.
This field should include a keyword or comment that highlights the most important feature of your property. (E.g. Includes parking, Completely refurbished...)
What is an expired ad? Why has your advertisement expired?
An advertisement has expired when six months have passed and you have not made any changes or you have not renewed the publication and the ad is therefore not seen on the habitaclia.com portal.
How can I cancel/delete my advertisement?
You can cancel your ad from your private area. Access "Manage my ad" and in the menu on the left, click on the "Delete ad" link.
How much time is an individual’s ad active?
You can have your ad published for the time you want, but you must renew it or update it within six months. In your private area and in the statistics mails you will see warnings indicating the time remaining before expiry. We therefore avoid having outdated or non-current ads on the portal.
How much does it cost to publish an advertisement if I am an individual?
There is no cost to publishing ads, it is totally free to publish 1 advertisement as an individual user.
Why do I have to validate my phone number?
If the phone number is a mobile, it has to be validated by all private advertisers who want to publish a property in habitaclia.com. This process is free of charge for the private user.
If you do not have a mobile phone but only a landline, then you do not need to validate the phone number in habitaclia.com.
This way, we ensure the contact details of private advertisers are correct and that users making queries about ads in habitaclia.com receive the correct contact phone information.
How can I validate my mobile phone number?
From your user area in the section “My ad”, click on “Validate phone number” and follow these steps:
1) Select the phone number you wish to validate.
2) Click on "Get code", and we will send you an SMS with the code to your mobile phone.
3) Enter the code you have received on your mobile phone and click "Continue".
Bear in mind that the SMS we send you may take a few minutes to arrive.
The service is completely free of charge and is limited to five validation code requests per day for one mobile phone number.
What does it mean, my phone has been validated?
It means your phone number has been confirmed in habitaclia.com via the validation code received by SMS that you requested. This way, we ensure the contact details of private advertisers are correct and that users making queries about ads in habitaclia.com receive the correct contact phone information.
Bear in mind that validated phone numbers inspire more trust from people interested in your ad.
What does it mean, my phone number has been validated by another user?
It means your phone number has been validated previously from another user account in habitaclia.com.
If your phone number is new, it may have belonged to another user previously, which means it may have been validated from another user account.
If you think this is mistake, get in contact with our user customer service.
What is habitaclia.com? Is habitaclia.com an estate agent’s?
habitaclia.com is NOT and estate agent’s, it is a real estate portal.
As a portal, it deals with bringing buyers and sellers into contact over the Internet and does NOT receive any kind of mediation fee.
Is the property offer updated?
habitaclia.com is a real estate portal where individuals and companies announce their properties.
Through the interest of the advertisers, the information is checked and updated constantly.
Furthermore, we offer the possibility of contacting the person or company managing the sale directly, either by telephone or by a electronic mail.
How can I create an account?
How can I remember my username and password?
To remember your username and password, access the following link: http://english.habitaclia.com/hab_usuarios/loginusuario.asp?p=E-X-X-X-X-X-X-X-X-X-X, click on "Forgotten your password?".(Sequence of the actions to be taken to remember the username and password)
Click on "Forgotten your password?"
Enter your e-mail and click on "Receive my password".
You will receive a mail, click on "Change password".
How can I cancel my username?
You can cancel your username from My account through the central "Account configuration" menu and pressing "Cancellation".
If what you want is to stop receiving alerts, go to the My alerts section in the private area.
How do I enable cookies?
To ensure the proper functioning of your user account you need to enable cookies on your browser..
Cookies are required to keep the session active. Otherwise you may experience session timeout errors.
What is a cookie?
A cookie is a small data file that a website stores on your device so that it can recognise you the next time your visit. That way, the website can be customized according to the information you have provided..
IMPORTANT: Some websites may not work properly unless you allow their cookies.
These are the steps you have to follow to activate the habitaclia.com cookies in the most common browsers:
|Internet Explorer 9|
|Internet Explorer 8|
How can I change my personal details?
From My Account, go to the “Account Configuration” central menu. Click on “Change my account details”.
How can I see the advertiser’s telephone number?
If you are interested in any property either to rent or to buy and you want to contact the advertiser, you must look at the property sheet.(Sequence of actions to be taken by the user if you want to obtain the advertiser’s telephone number)
Go to the property sheet. To the right of the main photo, you will see the box with the logo of the estate agent’s that has published the advertisement or the word “individual”, if it is an indivdual’s property. Alongside this information, an orange button with the text “Contact the advertiser”.
If you click on the button, you will be given a form with the title "Contact the advertiser”, which is at the end of the property sheet.
In order to see the advertisers telephone number, you must complete the form. When the request has been sent, you will see the telephone number. The advertiser will receive an e-mail with your query.
How can I ask for further information on an advertisement that interests me?
What is the advertisement code?
habitaclia.com gives this code to be able to locate a specific advertisement directly from the browser.
The format of the code is 12 numerical digits.
Are there individuals’ properties?
What does it mean that the private advertisers's phone number has been validated?
The private advertiser has confirmed his/her phone number at habitaclia.com by entering the validation code delivered to his/her phone by SMS. With this we grant that the private advertiser's data are correct and, therefore, the requests for information done by users at habitaclia.com will get the correct information to contact by phone.
All the profesional advertisers have their phone validated.
How can I receive the information of the properties I am interested in in my e-mail?
habitaclia.com can send you the advertisements with the characteristic you are looking for. You don’t have to look for them if you don’t want to.
To do this, habitaclia.com offers you the “alerts” service.Related questions:
What is an alert?
Alerts are a service from habitaclia.com so that you don’t have to be constantly looking for the properties of interest to you on the web.
We send you an e-mail with the properties that agree with your search preferences.
When you look for a property in habitaclia.com, you have the option of creating an alert to receive properties in your e-mail with these same characteristics.
- You can create an alert from the list of ads in an area. This is the list alert.
- You can also create an alert from the property sheet. This is the ad alert.
- How can I create an alert from the search list?(Sequence of actions to be taken by the user if they want to create an alert from the search list)
Make a search with your preferences, using the maps and filters you will find on the left.
In the list of properties, you can see a box on the left with the title “Receive alerts by e-mail”.
Write your e-mail and click on the save button. The alert will be automatically registered with the filters you have applied (town, maximum price, minimum surface area, …)
Whenever there is a change in these ads (for example, a change of price), you will receive an e-mail.
Once a week, you will receive another e-mail with ten properties matching these characteristics.
Your alert will always take into account the criteria you have chosen to select the properties you will be sent.
- How can I create an alert from the ad?
a) Advise me if it drops
If you are interested in a specific property but its price fails to adjust to your pocket. On the property sheet, next to the sale or rental price, you will find a button “Advise me if it drops”.
b) Add to favourites
You can save the property you like in “favourites”.
On the property sheet at the bottom of the main photo, there is a button “Add to favourites”.
- If you are registered, you will be asked to start the session. The property will be saved in your list of favourites.
- If you are not registered as a user, you must create an account in habitaclia.com.
When you have created your account, the property will be saved in your list of favourites.
c) Receive alerts of similar ads
These are properties with similar characteristics in the same area or population. If you want us to send you similar ads, click on the link "Receive alerts of similar ads" that you will find on the advertisement sheet, over the photo gallery.
How can I change my alerts?
You can change your alerts from your private area. On the main page of your account, in the services menu, you will find the link "My alerts".Remember, from the alert emails you receive you can find links that will take you directly to the page where you can change the alerts. (Sequence of user actions to change alerts from the Private Area)
Click on the "My Alerts" link which you will find in the services menu.
You will access the alerts page, where you can see all the alerts you have created, both list alerts and ad alerts. Click on "Change".
How can I delete alerts?
You can delete alerts from your private area. On the main page of your account, in the services menu, you will find the link "My Alerts".Remember, from the alert emails you receive you can find links that will take you directly to the page where you can delete alerts. (Sequence of user actions to delete alerts from the Private Area)
Click on the "My Alerts" link which you will find in the services menu.
You will access the alerts page where you can see all the alerts you have created, both list alerts and ad alerts. Click on the "Do not receive" button and the alert will be deleted automatically.